Conflict is a normal part of any healthy relationship. After all, two people can’t be expected to agree on everything, all the time. Learning how to deal with conflict — rather than avoiding it — is crucial. When conflict is mismanaged, it can cause great harm to a relationship, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between two people. By learning some skills for conflict resolution, you can keep your personal and volunteer relationships strong and growing.
Conflict Resolution Rules
• Agree to resolve the conflict.
• Take turns talking and do not interrupt.
•No name calling.
• Be truthful about what is bothering you and state it clearly.
• Listen to the other person, and be sure you understand, how they understand the problem.MORE TO COME
Conflict Resolution Skills
• Active Listening. To be effective, you must actively listen to members. Listening is more than just hearing; it is the active pursuit of understanding what the other person is saying and feeling. It allows a leader to understand what messages the members are sending, and is the foundation for returning feedback effectively.
• Have a clear intention to understand the other person’s position.
•Acknowledge the other person’s feelings without judgment or reservation. Display the proper attitude with open body language.
•Make eye contact and listen.
•Keep a consistent tone no matter how confrontational the person to whom you are listening may get.
•Don’t plan what you are going to say or think about your reaction while the other person is talking.
•Don’t interrupt and try to read the nonverbal signals of the other person.
•Ask open-ended questions and paraphrase content and feelings to show that you are actively listening.
GFWC Club Support
If your club needs additional support, GFWC has appointed a team of experienced and trained volunteers to provide confidential assistance in resolving conflict. Contact the Chief Operating Officer to request information on the GFWC Mediators program at 1-800-443-GFWC (4392) ext. 149.